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Copyright © 2018 All Rights Reserved Hospice Insights
Your Hospice Team
Primary Care Nurse:
Your primary care nurse is also called your “Case
Manager”. The Case Manager is a registered
nurse who is responsible for directing your
overall plan of care. The nurse will manage any
pain or other symptoms, order medications and
supplies, and communicate with your doctor and
the rest of the team. Your primary nurse will
come and see you at least every 14 days, but
typically nurses will see you more often. The
frequency of your nurse visits will be dictated by
your symptoms and the care plan we have
developed together.
Social Worker:
Our social workers are trained to provide coun-
seling, help with end-of-life planning, identify
community resources and provide emotional
support. Based on your needs and the needs of
your family, the social worker will come visit at
least once a month, or more often if needed.
Spiritual Care Coordinator:
The Spiritual Care Coordinator (SCC) is respon-
sible for helping meet your spiritual needs.
Maintaining the highest respect for your belief
system, our SCC’s provide spiritual counseling.
Our spiritual care coordinators will also collabo-
rate with your religious/spiritual community and
leaders to help you receive any support or visits
that might be needed. The SCC will visit once a
month or more often if you need it. Visits may
include life review, exploration of religious or
spiritual beliefs, singing of hymns, and the
reading of prayer and/or scripture.
Hospice Aide:
Hospice Aides are specially trained and certied
individuals who will help you with personal care
or activities that you can no longer do for your-
self, such as bathing, dressing, feeding, moving,
and positioning, as well as activities that are not
part of a traditional healthcare setting such as
painting nails or playing music. Our aides work
under the supervision of your case manager and
can only perform the duties designated by the
nurse. Hospice aides are not allowed to give
medications. The nurse case manager will
determine how often the aide needs to come
and visit.
Volunteer/Volunteer Coordinator:
The Volunteer Coordinator is the team member
who is responsible for nding and training
volunteers. All hospice volunteers are considered
"unpaid employees" and they have all of the
same background checks and tests as our
employees. Volunteers oer a variety of special
services for you and your family. If you are
interested in having a companion volunteer, let
your nurse or social worker know, or call our oce.
Bereavement Coordinators:
Bereavement care is a required part of all
hospice programs and will be provided to your
family for at least thirteen months. We hire
specialized teammates who are trained to
provide grief support through mailings, calls,
visits and support groups. While one individual
is usually identied as being the primary person
for bereavement, all persons in the family can
receive bereavement services.
Physicians:
Our hospice medical director, contracted physi-
cians, employee physicians, nurse practitioners
and your attending physician are all part of the
hospice team caring for you. These members of
the team are integral in managing symptoms or
other medical concerns. Our doctors and nurse
practitioners can make visits and order treatments
if needed as allowed by your place of residence.